VDO TIS OFFICE - Guia de Instalação descarregar pdf (Página 128)

TIS-Office

Installation Guide

9 Frequently asked questions

TU00-0881-0154502 © Siemens VDO Trading GmbH 9-2

TIS-Office • Edition 07/2007

MDAC How can I find out which MDAC version is installed?

If the installed MDAC version is not correct, an error message will be displayed when

installing TIS-Office telling you that the server connection cannot be established.

In the "Tools" folder on the TIS-Office product CD you will find the "MDAC Version

checker.exe" file – use it to check which MDAC version is installed. Double-click on

the utility to install it.

The current MDAC version is available in the "MDAC" folder on the TIS-Office product

CD. You can install it directly from this location.

Starting TIS-Office TIS-Office has been installed successfully but the program does not start.

There could be several reasons for this.

• The MSDE service is not running; see Chapter 3.2.3 "SQL Server Configuration

Manager" from page 3-17. Make sure that the Start Type is set to "automatic" for

all users.

• You don't have the necessary access rights. Please refer to Chapter 5.2 "Shares

and settings" from page 5-3.

• .NET Framework is not installed correctly. Install .Net Framework again, ->

marginal note "Installing .NET / Crystal Reports".

Reinstallation I want to reinstall SQL Server 2005 or TIS-Office, but the installation program

displays an error message relating to the files to be copied.

Please uninstall SQL Server 2005 Express/ TIS-Office and restart the computer before

running setup again.

For more details please refer to Chapter 3.4 "Installing SQL Server 2005 Express

separately or an instance" from page 3-22 and Chapter 5.6 "Reinstalling TIS-Office"

from page 5-13.

Selecting a menu When selecting a menu, "Could not perform the operation. Please try again." is

displayed.

How to solve the problem:

• In the "system32" folder (Windows directory) the perfc009.dat and perfh009.dat

are available. These files could be corrupted.

Rename the files and copy the perfc009.dat and perfh009.dat from another

computer on which the files are not corrupted.

Note: Only copy the files if the same operating system is installed on the other

computer!

• Check whether the Disable Performance Counters registry key is available

under

"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\P

erformance.

If this entry is available and set to "1", change the setting to "0".

Start TIS-Office again.

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